Expatriate Departure Services

Tailored Services for a Seamless Exit Process

Managing an expatriate’s departure from Indonesia requires careful coordination to avoid delays and ensure full compliance. The process can be time consuming, and many employers overlook important elements beyond permit cancellations. One commonly missed opportunity is the potential refund of compulsory contributions, such as social insurance and mandatory pension funds, that foreign employees are required to participate in while working in Indonesia.

JAC Outsourcing provides comprehensive expatriate departure services designed to streamline every stage of the exit process. Our experienced consultants understand local payroll regulations and expatriate compliance requirements, ensuring all administrative tasks are managed accurately and efficiently. We identify possible refund entitlements, handle the required documentation, and ensure each step is completed with precision so your organisation and your departing expatriate experience a seamless, hassle free transition.

Refund and Compliance Administration Support

Our Expatriate Departure Services are designed to ensure a smooth, fully compliant exit process for your expatriate employees, managing every administrative requirement from start to finish. Beyond standard permit procedures, expatriates may be entitled to several important payroll related benefits and refunds. These include:

1. Tax Deregistration/Tax Clearance

Expatriates who permanently leave Indonesia must deregister their Indonesian tax identification number (NPWP) and secure the official revocation decree (Surat Keputusan Penghapusan NPWP). This document confirms that all tax obligations have been settled.

The process may involve a tax audit, making proper preparation essential. JAC Outsourcing supports the full deregistration process with expert guidance, ensuring compliance with Indonesian tax regulations and a seamless transition before departure.

2. Annual Income Tax Returns & Potential Refunds

Before leaving Indonesia, expatriates must ensure that all tax filings are accurate and up to date. Those who have overpaid their income tax (PPh 21) may qualify for a refund. However, navigating annual tax returns requires in depth knowledge of several key areas:

Tax residency rules
Worldwide income reporting
Indonesia’s evolving tax framework

Our consultants at JAC Outsourcing provides comprehensive personal income tax services from initial registration and ongoing compliance through to the final exit process, ensuring expatriates understand their obligations and maximise any potential refund opportunities.

3. Insurance and Social Security Claims

Expatriates who reside in Indonesia for more than six years must participate in the country’s national healthcare and employment insurance schemes. While healthcare claims can be made only during their stay in Indonesia, certain employment related social security benefits can be refunded upon departure:

Old Age Savings (JHT - Jaminan Hari Tua)

A mandatory provident fund consisting of employee and employer contributions. Expatriates permanently leaving Indonesia may claim their accumulated JHT balance by submitting the required documentation, including proof of repatriation.

Pension Insurance (JP - Jaminan Pensiun)

Although full pension benefits are designed for retirement, expatriates may qualify for a lump‑sum withdrawal or a transfer, depending on applicable bilateral social security agreements with their home country.

One‑Stop Solution: Visa and Permit Cancellation

JAC Indonesia brings together the expertise of three specialist brands—JAC Recruitment, JAC Consulting, and JAC Outsourcing—to deliver a seamless, integrated experience for businesses operating in Indonesia.

As part of our One‑Stop Solution Services, we provide essential visa and permit services to support expatriate employment and departure, delivered through JAC Consulting. In addition to payroll‑related services, such as:

Revocation of IMTA and ITAS
Final reporting to the Ministry of Manpower
Full closure of the employee’s legal work status

our team manages the proper termination of an expatriate’s stay and work permits to prevent overstay issues and ensure full compliance with Indonesian immigration regulations.